Top 10 Most Hated Companies in America

Hate is a strong word. I bet it seems especially strong if you’re a PR manager for a company considered one of the “most hated.”

Business Insider recently published its list of the most hated companies in America, based on findings from the American Customer Satisfaction Index, which rates companies based on thousands of customer satisfaction surveys. Here’s the top 10.

1. Pepco (Potomac Electric)
2. Delta
3. Time Warner Cable
4. Comcast
5. Charter Communications
6. US Airways
7. United Airlines
8. American Airlines
9. MySpace
10. Facebook

As you can see, there are some common themes here. Multiple airlines, utilities and cable companies all top the list, which isn’t too terribly surprising. (At least they know they are on the same level as their competitors.) With the hyper-popularity of Facebook, though, I’m a little shocked it made the list. Must be a love/hate thing going on there.

So, how would companies go about getting off lists like these? Probably a significant investment in strategy, time and money.

View the full list.

July 15, 2011 · Posted by in pr  

Comments

2 Responses to “Top 10 Most Hated Companies in America”

  1. Pete Prodoehl on July 15th, 2011 8:38 am

    I actually liked Charter Communications when I was a customer, but I do have some “hate” for Time Warner Cable.

    I was very disappointed that Microsoft did not make the list, let alone grab the number one spot.

  2. April Dart on July 15th, 2011 10:59 am

    I dislike Time Warner, as well. Dish was so much worse though.

    I would have thought we’d see a cell phone company in the Top 10. I feel like people are always complaining about them.